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L.A. Designated for Engaging Citizens via Tech

Posted on 04/21/2016
hands on mobile phone

Public Technology Institute (PTI) is pleased to announce the city and county governments designated as Citizen-Engaged Communities for 2015–2017.

Government contact centers have become the face of government to the public. Local governments are challenged today to provide centralized citizen contact centers that effectively utilize technology for fast, friendly and responsive service. This seamless service must engage citizens through multiple channels, empower citizens by enabling direct interaction, and then demonstrate accountability through performance reporting, not just for calls but also for service delivery.

Every year local governments are invited to apply for designation as a PTI Citizen Engaged Community. Now in its sixth year, this designation program recognizes excellence in multi-channel contact centers and leading practices for the use of CRM systems, 311 services, web portal technology, telephony systems and mobile communications infrastructure. PTI congratulates our 2015-2017 Designees!