ITA Spotlight of the Month, Fall 2023

The Information Technology Agency provides a wide range of services in which some are developed and performed in the "back-office operations" and others are provided in-person, customer service. Many critical technical services are never physically seen by our customers but we also deliver in-person services that are very personal to our customers.  This month's spotlight of the month shines on some of our "customer faces of ITA", our Customer Services Division. The Customer Services Division (CSD) is an example of employee leadership, collaboration, communication, coordination and building relations with all customers in order to continuously provide prompt and outstanding customer service.  The CSD continuously strives to provide excellent customer service with a professional and positive attitude.  This is evident through the results in the services that each section provides.

COUNCIL AUDIO

Provides Audio/visual support to all the elected officials, commissions and City departments during different types of events. This group currently only has four positions and manages to provide support for all elected officials, the 27 departments and for council chambers and committee rooms simultaneously.

DESKTOP SUPPORT

Provides support to all the elected officials which includes the offices of the Mayor, Council, Controller, City Attorney, CLA and to 8 departments. These support services include desktop, software, data storage, print and mobile devices. This group is also responsible for the support of all the technology in the City Hall, Van Nuys Council Chambers and committee rooms.  

CABLE FRANCHISE

Advises the Mayor and City Council on certain issues relating to video/cable TV services and private telecommunications franchises. This section administers and monitors the compliance of video/cable TV services and franchises issued by the California Public Utilities Commission. More specifically, it ensures that video/cable TV service providers comply with local, state and federal laws and oversees the video/cable TV service interests of City residents.

IT POLICIES AND SUPPORT

Supports the Information Technology Policy Committee (ITPC), both with running the bimonthly ITPC meetings and with related projects such as implementation of the IT Workforce Plan and responding to the annual Digital Cities Survey. Responds to California Public Records Act (CPRA) requests for ITA.  Administers the IT Professional Services contract process, utilized by departments Citywide for short term technology staffing solutions.  Provides emergency planning and coordination for ITA, working with the Emergency Management Department (EMD) and internal ITA stakeholders to both prepare for emergencies, such as preparing ITA’s Department Emergency Plan and coordinating participation in Citywide exercises, and in responding to emergencies, such as as the recent Tropical Storm Hilary event.