Skip to main content

ITA Receives 2019 Digital Edge 50 Award From IDG CIO For Its Chatbots

Posted on 12/10/2018
city skyline roads

Los Angeles, CA – December 10, 2018 - The City of Los Angeles' Information Technology Agency (ITA) has been named an honoree of a 2019 Digital Edge 50 Award from IDG’s CIO for its implementation of CHIP the Chatbot on various websites at the City of LA. This prestigious honor is bestowed upon a select group of organizations that have executed digital transformation initiatives with significant, measurable business impact.

“CHIP is an anytime, anywhere resource to understand how to do business with the city,” said Los Angeles CIO Ted Ross. “When you have a city of over 4 million people, it’s impossible to bring everyone into a football stadium all at once to talk to them. Technology is the platform in which we engage people.”

CHIP which stands for “City Hall Internet Personality” is currently responding to thousands of queries from the public a day on sites like LACity.orgMyLA, and and will look to expand its presence even further in the future. 

About the Digital Edge 50 Awards

The Digital Edge 50 Award recognizes a select group of organizations that have made great strides toward being a digital-centric business. The program is judged by a panel of executive peers, including past winners, who evaluate nominated projects on complexity, scale, business outcomes and innovation. Winning entries are digital transformation initiatives with significant, measurable business impact. Fifty winners are selected.

About CIO

CIO focuses on attracting the highest concentration of enterprise CIOs and business technology executives with unparalleled peer insight and expertise on business strategy, innovation, and leadership. As organizations grow with digital transformation, CIO provides its readers with key insights on career development, including certifications, hiring practices and skills development. The award-winning CIO portfolio provides business technology leaders with analysis and insight on information technology trends and a keen understanding of IT’s role in achieving business goals. CIO information is available at