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The City of Los Angeles Recognized for its Innovative Use of Technology to Serve Residents

Posted on 11/10/2020
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The Center for Digital Government (CDG) announced the winners of the 2020 Digital Cities Survey. Now in its 20th year, the annual survey recognizes cities using technology to tackle social challenges, enhance services, strengthen cybersecurity, and more.

“Innovative cities are utilizing technology and analyzing data to better serve their citizens, respond quickly to citizen needs around COVID-19, and support digital experience initiatives,” said Phil Bertolini, co-director, CDG. “The Center for Digital Government congratulates this year’s winners for their hard work and efforts to use technology to enhance citizen interactions with government.”

The City of Los Angeles, which serves nearly 4 million residents in 469 square miles, climbed from fourth to second place in this year’s survey in the "500,000 or more population" category. The City's Information Technology Agency (ITA) was recognized for its work in setting up a wide range of projects including a COVID-19 testing app to support 12,000 daily tests, a website, app and call center to support emergency rent assistance and a Senior Meals intake and routing app to meet pandemic demand. For a full list of winners please visit

About the Center for Digital Government:
The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.

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