SACRAMENTO, Calif. – September 19, 2024 – The Center for Digital Government (CDG) today announced the winners of the eighth annual Government Experience Awards. The awards recognize the achievements of states, cities and counties that have raised the bar on the experience of government services to create a better engaged constituency and a more responsive government.
This year's winners have redesigned websites and enhanced services by integrating AI technology, providing single sign-on, constituent and customer service platforms and systems, and inclusive technologies such as enhanced accessibility, mobility features, and broadband provision and transparency. Winners used generative AI, customer experience portals, multi-lingual chatbots, live chat, voice submissions, online help, location services, and personalization.to improve constituent experience in many areas.
Thirty-six Government Experience Project Awards were presented in four categories (city, county, state, and special districts).
View a complete list of award winners here.